Refunds & Exchanges
As a general rule, all sales are final and design deposits are non-refundable. Due to the personalised, custom and handcrafted nature of all wedding and event stationery sold in the Black Bow Studio shop, refunds, replacements, exchanges and/or cancellations are not possible (unless it is an error on our part, please contact us within 14 days of receiving your order) All sales are final. Please read all item descriptions carefully before making a purchase, or email us at firstname.lastname@example.org if you have any questions about our products and custom work.
We provide electronic PDF proofs of all custom work before proceeding with printing for the Buyer to confirm, printing will only commence once written approval has been received. It is the Buyer’s responsibility to proof read your proofs, please do so carefully prior to submitting final approval. Refunds/Replacements on printed orders will not be issued for errors the Buyer has approved. Amendments to approved digital proofs can be made, refund will not be issued.
Custom hard copy proofs will incur a $35 flat fee per proof. If you'd like a hard copy proof please allow an additional 15-20 business days for domestic orders only, we do not offer hard copy proofs for international orders.
Returns are not accepted and refunds are not issued based on colour or font choices made by the Buyer. Please note that because all computer monitors and printers are calibrated differently, colours may vary slightly from what you see on your screen to the printed product. All return shipping charges are the Buyer’s responsibility.
Ultimately we want all our customers to be happy with their purchases, if for any reason you are not happy with your finished product please do not hesitate to contact us to discuss. We are always happy to work with you to make any changes you have, pending the circumstances these may be at the Buyer's expense.
Please ensure you contact us within 14 days of receiving your order to discuss any issues.
All orders are shipped with delivery and signature confirmation. Refunds/Replacements will not be issued for lost or undeliverable orders resulting from an incorrect or out-dated address that you may have entered at the checkout.
Please note Black Bow Studio is located in Australia and therefore, depending where you are located we may not be able to respond to your order or questions for a few hours if overnight or during public holidays.